Privacy Policy
Your privacy matters deeply to us. Here's exactly how we handle your personal information.
Introduction and Scope
WiseinFix ("we," "our," or "us") provides budget contingency planning services to individuals and businesses throughout Thailand. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website at wiseinfix.com or engage with our financial planning services.
This policy applies to all personal data we process, whether collected online through our website, during consultations, or through any other interaction with our services. We are committed to transparency and compliance with applicable privacy laws in Thailand and international standards.
Information We Collect
We collect various types of information to provide you with effective budget contingency planning services. The data we gather falls into several categories, each serving specific purposes in delivering our financial consulting services.
Personal Identification
- Full name and preferred name
- Email address and phone number
- Mailing and business addresses
- Date of birth for verification
Financial Information
- Income sources and amounts
- Monthly expenses and budget details
- Asset and liability information
- Financial goals and objectives
Professional Details
- Employment history and status
- Business information if applicable
- Industry and occupation details
- Professional financial needs
Technical Data
- Website usage and navigation patterns
- Device and browser information
- IP address and location data
- Cookie and tracking preferences
How We Use Your Information
Your personal information enables us to deliver personalized budget contingency planning services tailored to your specific financial situation. We use this data responsibly and only for legitimate business purposes related to your financial consulting needs.
Service Delivery
We analyze your financial information to create customized contingency plans, assess risk factors, and recommend appropriate budgeting strategies. This includes developing emergency fund calculations, expense reduction strategies, and income diversification recommendations specific to your circumstances.
Communication and Support
Your contact information allows us to schedule consultations, send important updates about your financial plans, and provide ongoing support throughout our professional relationship. We may contact you via email or phone regarding appointments, plan adjustments, or relevant financial insights.
Legal and Regulatory Compliance
We maintain records as required by Thai financial services regulations and use your information to fulfill our legal obligations, including identity verification, anti-money laundering compliance, and regulatory reporting where applicable.
Your Privacy Rights
Access Your Information
Request a complete copy of all personal data we hold about you, including how it's being used and who has access to it.
Correct Inaccurate Data
Update or correct any personal information that is outdated, incomplete, or incorrect in our records.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for financial services.
Limit Processing
Restrict how we use your information while maintaining our ability to provide contracted services.
Data Portability
Receive your personal data in a structured format that can be transferred to another service provider.
To exercise any of these rights, contact us directly at support@wiseinfix.com or call +6676276030. We will respond to your request within 30 days and may require identity verification to protect your privacy.
Data Security and Protection
We implement comprehensive security measures to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. Our security practices combine industry-standard technologies with strict internal protocols.
Encryption Standards
All sensitive data is encrypted both in transit and at rest using AES-256 encryption. Our website uses SSL/TLS certificates for secure data transmission.
Access Controls
Only authorized personnel with legitimate business needs can access client information. All access is logged and monitored for suspicious activity.
Regular Security Audits
We conduct quarterly security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
Employee Training
All staff receive ongoing privacy and security training to ensure proper handling of client information and compliance with data protection protocols.
Data Retention Periods
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and maintain accurate financial records. Different types of data have specific retention periods based on regulatory requirements and business needs.
When retention periods expire, we securely delete or anonymize your personal information. You may request early deletion of certain data types, though we may need to retain some information to meet legal obligations.
Third-Party Relationships and Data Sharing
We carefully select and monitor third-party service providers who help us deliver our budget contingency planning services. Any sharing of your personal information is governed by strict contractual agreements that ensure the same level of privacy protection we provide directly.
Service Providers
We work with trusted technology providers for website hosting, email communications, and secure data storage. These providers operate under data processing agreements that limit their use of your information strictly to services they provide on our behalf.
Professional Partners
Occasionally, we may refer clients to complementary financial professionals such as tax advisors or legal experts. Such referrals are made with your explicit consent, and we share only the minimum information necessary for the professional to understand your needs.
Legal Requirements
We may disclose personal information when required by law, court order, or regulatory authority. This includes compliance with anti-money laundering requirements, tax reporting obligations, or responses to lawful government requests for information.
International Data Transfers
While our primary operations are based in Thailand, some of our technology infrastructure and service providers may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
All international data transfers are conducted under approved mechanisms such as standard contractual clauses or adequacy decisions. We maintain the same level of privacy protection regardless of where your data is processed or stored.
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site. You can control cookie settings through your browser preferences, though some functionality may be limited if you disable certain cookies.
We use analytics tools to track website performance and user behavior in aggregate form. This information helps us improve our website design and content to better serve our clients' needs. Individual users are not identified through our analytics data.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated to existing clients via email, and the updated policy will be posted on our website with a new effective date.
We encourage you to review this policy regularly to stay informed about how we protect your personal information. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Questions and Contact Information
If you have questions about this privacy policy or concerns about how we handle your personal information, please don't hesitate to contact us. We're committed to addressing your privacy concerns promptly and transparently.
Our privacy team typically responds to inquiries within 2-3 business days. For urgent privacy concerns, please call our office directly during business hours (Monday-Friday, 9:00 AM - 6:00 PM Thailand time).