1 Refund Eligibility Requirements

At wiseinfix, we understand that sometimes circumstances change after enrollment in our budget contingency planning programs. You may request a refund within 14 days of your initial payment if you haven't accessed more than 25% of the course materials or attended more than two live sessions.

Refund eligibility applies to our comprehensive planning courses, individual consultation packages, and workshop series. However, once you've downloaded our proprietary planning templates or accessed our exclusive financial modeling tools, the refund window adjusts to 7 days to protect our intellectual property.

Special circumstances like medical emergencies or unexpected financial hardship will be reviewed on a case-by-case basis. We've helped many students navigate difficult situations while protecting their educational investment.

2 Refund Process & Timeline

Requesting a refund is straightforward but requires proper documentation. Here's exactly what happens when you contact our support team:

• 1
  Submit your refund request through our support portal or email support@wiseinfix.com with your enrollment details and reason for requesting a refund
• 2
  Our team reviews your account activity and eligibility within 2-3 business days, checking course progress and access history
• 3
  You'll receive confirmation of approval or a request for additional information within 5 business days of your initial request
• 4
  Approved refunds are processed back to your original payment method within 7-10 business days, depending on your bank's processing time

3 Payment Methods & Special Considerations

We accept various payment methods, each with specific refund processing requirements. Credit card refunds appear as credits on your next statement, while PayPal refunds typically show within 24-48 hours. Bank transfer refunds require additional verification steps to ensure secure processing.

For installment payment plans, refunds are calculated based on payments already made minus any materials accessed. If you're halfway through a payment plan but haven't started the course, you'll receive a full refund of amounts paid. However, if you've accessed significant course content, the refund amount adjusts proportionally.

Corporate training packages purchased by employers follow different refund protocols. We work directly with your company's finance department and may require additional documentation for compliance with their procurement policies.

Students using educational financing or third-party payment services should note that refund timing depends on those providers' processing schedules. We initiate refunds immediately upon approval, but external processors control the final timing.